Cancellations & Refund Policy

Thank you for choosing Company Novel Simple. We appreciate your business and want to ensure you have a positive experience with our software solutions. Please review this policy before completing your purchase.

Cancellations

Since our products are provided as digital downloads, we cannot process cancellations after your order is finalized and you’ve received your download link or activation key. We recommend carefully reviewing your selection before checkout to ensure it meets your needs.

Free Trial Policy

Company Novel Simple provides a 14-day complimentary trial period for all products. We encourage you to take full advantage of this trial to test functionality and verify the software works well for your requirements before committing to a purchase.

Refund Policy

Purchases are typically final; however, we recognize certain situations warrant exceptions. Refunds may be granted in the following cases:

• Multiple Orders: If you’ve purchased the same product more than once by mistake, we’ll refund the additional charges.
• Software Malfunction: If critical technical problems prevent installation or use, and our technical support team cannot resolve the issue within 10 business days, a refund may be approved.
• Wrong Product Received: Should you receive an incorrect product due to our error, we’ll provide the correct version or issue a refund.
• Unused Activation Key: If your license key remains unused and unactivated, a refund may be eligible upon verification.

How Refunds Are Processed

Approved refunds are issued within 7–10 business days to your original payment method. Processing times may vary based on your financial institution.

Questions or Concerns?

Contact our support team anytime: 📩 support@novelsimple.com