Privacy Policy
The terms “We” / “Us” / “Our”/”Company” individually and collectively refer to Novel Simple (OPC) Private Limited (“Novel Simple”, “we”, “us”, “our”) and the terms “You” /”Your” / “Yourself” refer to the users.
This Privacy Policy constitutes an electronic record and binding contract established under the Information Technology Act, 2000 and its implementing rules, along with provisions in related statutes governing electronic documents and records. Physical or digital signatures are not required for this policy to be valid and enforceable.
This Privacy Policy forms a legally binding agreement between you and Novel Simple (OPC) Private Limited. The policy becomes effective upon your acceptance—whether through explicit consent, clicking an acceptance button, accessing the Website, or any other form of engagement—and governs how Novel Simple (OPC) Private Limited handles your information during your use of our website (https://www.novelsimple.com/).
This document is published in compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data) Rules, 2011 enacted under the Information Technology Act, 2000. These rules mandate that organizations disclose their policies regarding collection, use, storage, and transfer of sensitive personal information.
Please review this Privacy Policy thoroughly. Your continued use of the Website signifies your understanding, acceptance, and consent to all provisions herein. Should you not agree with any aspect of this policy, we request that you discontinue use of the Website.
By sharing your information with us or utilizing Website services, you explicitly consent to our collection, storage, processing, and transfer of your Personal Information and Non-Personal Information as detailed in this policy. You acknowledge that such collection and use will not result in loss or improper benefit to you or any other individual.
WIGGLE PAD — APP PRIVACY
This Privacy Policy also covers Wiggle Pad, our iPhone and iPad MIDI controller application. This section describes the app’s practices separately from the website practices below.
Local information
Wiggle Pad stores presets, playing preferences and connection settings locally on your device. It does not require a Novel Simple account or request health information, sexual orientation, biometric information or payment-card details. The current app does not include third-party advertising or analytics SDKs.
MIDI connections and files
When you use MIDI connections, the app transmits MIDI messages to connected software or devices. Bluetooth and network MIDI may exchange connection information with participating devices. Files are imported or exported when you choose those actions. Presets and gesture information are not automatically uploaded to Novel Simple.
Purchases
Apple handles in-app purchases and purchase restoration. Wiggle Pad uses Apple-provided purchase information to determine whether Pro features are unlocked. Novel Simple does not receive your payment-card details through the app.
Support
Copying support details places information on your device’s clipboard; it does not send that information to us. If you contact support, we receive the information you choose to provide, which may include your name, email address, device details and description of the issue.
We use support information to respond to requests and investigate reported problems. We retain it only for as long as reasonably necessary for those purposes and applicable legal obligations.
Your choices and deletion
You can stop connections and manage relevant permissions through the app and your device settings. Deleting the app removes its locally stored app data, but does not necessarily remove exported files, device backups or Apple purchase records.
For questions about privacy or requests to delete support information, contact us at:
Contact
Website visits
Opening a website link from Wiggle Pad is subject to that website’s privacy practices. The website data categories, cookies and advertising descriptions below do not describe collection within Wiggle Pad itself.
DATA COLLECTION AND USE
When you contact us or create a website account, we collect information you provide, such as your name, email address and support messages. We use this information to provide services, manage accounts and respond to requests. We do not request sexual orientation, biometric data or health records through our website.
The specific data elements required depend on which services you access. We utilize your information to maintain service quality, enhance existing features, protect user accounts, develop new offerings, and support advertising initiatives.
Information that is publicly accessible or disclosed under the Right to Information Act, 2005 or comparable legal mechanisms will not be treated as sensitive personal data.
COOKIES AND AUTOMATED DATA COLLECTION
Our website and hosting services may process technical information, including IP addresses, browser and device information, and page requests, to deliver the website, maintain security and understand its use. IP addresses and online identifiers may constitute personal information.
Where enabled, third-party analytics, advertising and embedded-content services may receive information about your website visits and interactions. These services may use cookies, pixels or similar technologies to measure website use, assess advertising effectiveness and personalize content or advertising. The information processed depends on the services actually used and applicable consent and privacy settings.
These practices apply to our website and are separate from Wiggle Pad’s app practices described above.
You can manage cookies through your browser settings. Third-party providers may also offer controls for advertising personalization and other data processing. For questions about our website’s data practices, please contact us:
Contact
EXTERNAL WEBSITE LINKS
This Privacy Policy covers the Novel Simple website and Wiggle Pad as described in their respective sections above. Our site may include links to third-party websites beyond our control. We disclaim responsibility for the privacy practices, content, or your use of external sites.
SHARING YOUR INFORMATION
We do not disclose sensitive personal information to third parties without your prior written consent, except under these limited circumstances:
(a) When required by law, court order, or government agency for identity verification, fraud prevention, criminal investigation, or law enforcement purposes. Such disclosures are made in good faith when reasonably necessary to comply with legal obligations or protect our rights.
(b) We may share information with affiliated companies, subsidiaries, officers, and employees who process data on our behalf. We require all recipients to comply with this Privacy Policy and maintain appropriate confidentiality and security protections.
DATA PROTECTION MEASURES
We implement appropriate technical and organizational safeguards to prevent unauthorized access, modification, disclosure, or destruction of your data. These protections include regular security audits, encryption protocols, and physical access controls on systems housing personal information.
Data collected through our Website is stored in a secure, controlled database on servers protected by firewalls and password authentication. Access to these systems is strictly limited. However, we acknowledge that no security system is completely secure. We cannot guarantee absolute protection of our database or prevent interception of data during internet transmission. Information posted in public discussion areas remains accessible to all internet users.
As technology evolves, we may update this Privacy Policy to reflect necessary changes. Regardless of future modifications, our use of collected information will remain consistent with the policy in effect when the data was gathered.
Grievance Redressal
Redressal Mechanism: Any complaints, concerns, or allegations of policy violations should be reported to our designated Grievance Officer in writing or by email with electronic signature.
V S Jithendra (Grievance Officer)
Email: [email protected]